Job Title: IT Helpdesk Support Technician
Location: Warsaw, Indiana
Employment Type: Full Time
Department: IT Support
About Us:
Our Client is a dynamic and fast-growing company that thrives on delivering innovative solutions to our clients. We’re looking for a skilled and customer-focused IT Helpdesk Support Technician to join our IT team and help us maintain seamless IT operations across the organization.
Job Description:
We are seeking a motivated IT Helpdesk Support Technician to provide technical assistance and support to our employees. You will play a key role in ensuring that all technical issues are resolved promptly, enabling our team to work efficiently. You will assist with hardware, software, and network troubleshooting, as well as offer solutions to IT-related problems across various systems.
Key Responsibilities:
- Provide first-line support for internal employees, resolving technical issues related to hardware, software, and network connectivity.
- Respond to IT support requests via phone, email, or ticketing system.
- Troubleshoot and resolve technical issues related to operating systems, applications, and IT peripherals.
- Set up, configure, and maintain computer hardware and software, including printers, monitors, and other peripherals.
- Support the installation and configuration of software and systems across various platforms.
- Document issues, resolutions, and solutions in the company’s IT knowledge base.
- Escalate more complex issues to senior technical support or IT management as necessary.
- Monitor and maintain the health of company systems and networks, ensuring minimal downtime.
- Assist with user account management, including creating, modifying, and deleting accounts on various platforms.
- Assist with IT asset inventory management and hardware lifecycle management.
- Stay up to date with the latest technologies and trends in IT support.
Qualifications:
- Proven experience in IT support, helpdesk, or technical troubleshooting.
- Familiarity with Windows and macOS operating systems and common software applications.
- Knowledge of networking concepts (TCP/IP, DNS, VPN, etc.).
- Experience with Active Directory, Microsoft Office 365, and other enterprise software tools.
- Strong problem-solving skills and the ability to resolve technical issues efficiently.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- A passion for technology and continuous learning.
Preferred Qualifications:
- IT certifications such as CompTIA A+, ITIL, or Microsoft Certified IT Professional (MCITP) are a plus.
- Experience with remote support tools and troubleshooting for remote workers.
- Knowledge of cloud-based systems and applications (e.g., AWS, Azure).
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A collaborative and dynamic work environment.
- Access to the latest technology and tools to support your professional development.
