Full-time
Turn Up Talent
Essential Duties and Responsibilities:
- Corresponds with customer by phone, email, or through the ticket system.
- Enters orders with correct grade, size, shape, and customer number.
- Audits co-workers’ orders for accuracy prior to orders being released
- Assists in directing expedite requests to appropriate production planner/scheduler
- Communicate possible material failures and remake requests to sales, and create a new replacement production work order if necessary.
- Verify % complete of sales orders and manually close when applicable.
- Offer deviation of product to sales if necessary to satisfy sales order.
- Problem solves; look for alternate material to fulfill sales order if standard material is unavailable.
Required Skills/Abilities:
- Strong interpersonal and communications skills. Able to effectively engage stakeholders at all levels of the organization.
- Organizational skills and attention to detail are both critical for this position. Will be expected to complete assignments and tasks with both thoroughness and accuracy.
- Excellent time management skills with a proven ability to meet deadlines and deal effectively with conflicting priorities.
- Excellent problem-solving skills and a proactive approach.
- Ability to complete job responsibilities with minimal supervision.
- Ability to function effectively in a fast paced and, at times, stressful environment.
- Proficient with Microsoft Office.
Education and Experience:
- High School Diploma required, Associate’s Degree preferred
- Prior customer service experience required.
- Metal industry experience preferred.
- U.S. Citizenship or U.S. Permanent Residency is required due to ITAR and EAR regulations.
